Terms & Conditions
These Terms & Conditions apply between the Guest and Coastal Escapes NZ Ltd relating to short term or holiday stays in the accommodation under our management and care.
DEFINITIONS
"Booking" means the period in which you have paid to stay at the Property.
"Guest" is the person agreed to by Management, who has made the booking and who has paid for the booking.
"Host" is the representative of Coastal Escapes NZ Ltd.
"Management" means the owners of the Property and Coastal Escapes NZ Ltd.
"Property" means the holiday home you have booked including its fixtures, fittings, equipment, dwelling and gardens.
"Visitor" means a person a Guest permits to visit the Property during the booking.
The "Guest" who books with Coastal Escapes NZ Ltd must comply with the Terms & Conditions set out below.
A breach of these Terms & Conditions may result in, but is not limited to, the Guest(s) being evicted from the Property and/or loss of monies paid by the Guest.
TERMS & CONDITIONS INDEX
1. BOOKING PROCESS
2. CANCELLATIONS / VARIATIONS / REFUNDS
Direct booking with Coastal Escapes Ltd
3. PROPERTY RULES
Parties & Functions / Use of the Property
4. GUEST RESPONSIBILITIES
Guest cleaning responsibilities
Additional cleaning service for long stays
Lost / forgotten items and returns
5. HOST RESPONSIBILITIES
1. BOOKING PROCESS
DIRECT BOOKINGS
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To secure your booking, 50% payment is required at the time of booking.
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The balance must be paid within 30 days of your arrival, unless otherwise arranged
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All payment made via bank transfer must be received in New Zealand dollars net of any bank or other transaction charges.
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Personal cheques, bank cheques, money orders and cash payments are not accepted.
AIRBNB BOOKINGS
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Please refer to the Airbnb Terms and Conditions for booking procedures and policies.
BOOKABACH BOOKINGS
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Please refer to the Bookabach Terms and Conditions for booking procedures and policies.
2. CANCELLATIONS / VARIATIONS / REFUNDS
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Guests who wish to cancel or vary a booking must contact the Host in writing to confirm availability.
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All booking cancellations and variation requests (date change, guest numbers) are subject to availability and Management's approval.
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A variation of the booking which reduces the number of nights stay will be treated as a cancellation of the booking in respect of those nights.
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A variation of the booking which reduces the number of Guests will be treated as a cancellation of the booking in respect of those Guests.
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No refund will be given for an early departure.
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Refunds will not be given for bookings cancelled due to inclement weather, illness or change in family circumstances.
DIRECT BOOKINGS WITH COASTAL ESCAPES LTD
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At the time of booking, Guests must provide Management with the following:
- Full name of all guests included in the booking
- Mobile phone number and email address of main Guest
- Credit card details
- A scan/email/text of a photo ID (eg drivers licence or passport) -
The booking will not be confirmed and dates will not be reserved until the payment in full and documentation is received.
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Any refunds will be remitted to the Guest via their original payment method.
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If your booking is cancelled within two (2) weeks (14 days), you will receive 100% of your booking back, including your cleaning fee.
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If your booking is cancelled less than 14 days, you will receive 50% of your booking back and you will have your cleaning fee refunded.
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If your booking is cancelled in less than 5 days, you will receive 25% of your booking back and you will loose the total of the cleaning fee.
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If your booking is cancelled in less than 24 hours, you may forfeit all of the monies used for booking including the cleaning fee.
AIRBNB BOOKINGS
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Please refer to the Airbnb Terms and Conditions for cancellation procedures and policies
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Guests must request to cancel or amend a booking via Airbnb.
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Any/all refunds will be proceed by Airbnb.
BOOKABACH BOOKINGS
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Please refer to the Bookabach Terms and Conditions for cancellation procedures and policies
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Guests must request to cancel or amend a booking via Bookabach.
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Any/all refunds will be proceed by Bookabach.
3. PROPERTY RULES
CHECK-IN AND CHECK-OUT TIMES
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Please refer to the check-in and check-out times as advertised on the Property listing either on our website, Airbnb listing or Bookabach listing.
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The purpose of the specified check-in and check-out times is to allow the necessary time to clean and prepare the Property.
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Early check-in / late check-out requests are subject to prior arrangement and availability.
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Extra charges may apply at Management's discretion.
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The Property should be vacated on time and secured.
CLEANING FEE
The cleaning fee is an additional cost, made available at the time of booking. Your cleaning fee covers :
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All surface cleaning, linen laundering and bed making
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Removal of reasonable amounts of rubbish
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Recycling will be left for disposal on collection days
Additional costs will apply in the event of an unreasonable/excessive cleaning and rubbish removal at a rate of $50.00 per hour + gst.
In essence, the Property should be left in the same condition as you found it on arrival.
See also below for GUEST CLEANING RESPONSIBILITIES​.
DOG-FRIENDLY PROPERTIES
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Dogs are allowed at dog-friendly Properties only and must be arranged with Management prior to check-in.
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Please advise if you plan on bringing more than one dog with you.
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Dogs that are house trained are welcome inside but please do not let them on the furniture unless you have brought your own bedding/blankets to cover the furniture.
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Dogs are not to be left unattended on or in the Property for long periods
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Do not allow your dog to bark excessively - this will disturb neighbours and you will be in breach of your contract.
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Please bring your own water and food bowls for your dog(s) - kitchenware are not to be used for pets.
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Before departure, Guests are required to remove all traces of fur, food and droppings around the property grounds.
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Any damage caused during their stay must be reported to Management as soon as possible. You will be charged for any applicable costs.
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Guests should ensure:
- Dog must be clean and dry at all times before entering the Property.
- Dog nails should be trimmed to avoid scratches to floors and furnishings.
- Dog should be well groomed to avoid moulting.
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INJURY / LOSS
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No liability is accepted by Management for loss or injury, debt, illness, accidents damage delay, expense or inconvenience caused by directly or indirectly by events beyond Management's control, which are not caused by neglect or default by Management.
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Management recommend all Guests purchase comprehensive travel insurance.
INTERNET USAGE
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Complimentary WiFi internet access is offered at all our properties with unlimited internet access.
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It is essential for the Guest making the reservation to ensure that the internet access at the Property is restricted for lawful purposes.
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Any unlawful or improper usage will result in the booking guest assuming full responsibility for such actions - this includes any fines, administrative fees or reconnection costs stemming for such illegal activities.
PARTIES & FUNCTIONS / USE OF THE PROPERTY
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All of our houses have firm no party policies (this includes hen/stag parties, weddings, birthday parties) with no additional guests allowed to visit the house at any time without written authorisation.
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The booking cost charged is for domestic/residential use only and not commercial.
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If you have an issue with neighbouring properties, you must report this to the Host immediately.
CONDUCT / NOISE
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Sound travels to the neighbours easily and as such, noise levels are to be respectful at all times of the day.
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Likewise, if you have an issue with neighbouring properties, you must report this to the Host immediately.
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Abuse, including verbal or physical of Coastal Escapes representatives, the owner or their representatives or neighbours to the Property will not be tolerated and will result in immediate eviction with no refund given.
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There is to be no excessively loud music or outdoor entertaining whatsoever after 10pm.
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Excessive noises or disturbance include (but are not limited to) loud music, loud voices, engine noise, frequent coming and going or barking dogs.
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Actions by Guests that result in neighbour complaints or Security/Police being called to the Property will result in an immediate eviction.
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Breach of this condition will also result in no refund of monies paid to date.
NO SMOKING OR VAPING POLICY
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All of our Properties have a no-smoking/vaping inside policy however you are permitted to smoke/vape outside of the Property.
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Please dispose of cigarette butts/used vapes in a responsible manner.
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Failure to comply with this policy may result in an additional cleaning fee to rid the Property and/or linens of smoke odours.
ILLEGAL SUBSTANCE / DRUG USE
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Illegal substances are strictly prohibited and grounds for immediate eviction from the property.
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If drugs are used on the Property, you will be charged for a drug testing and drug cleaning fee.
4. GUEST RESPONSIBILITIES
CARE OF THE PROPERTY
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As a Guest you agree to accept the property upon arrival, provided it meets the basic description as listed on the booking platform.
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As a Guest you agree to keep the property in good clean tidy condition, and upon departure, you will leave the property in good and habitable condition.
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If you notice an issue on arrival, please contact the Host immediately and also take photos as evidence. The Host will discuss further steps with you directly.
DAMAGE
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As a Guest of the Property, you are responsible for all damage, breakage and/or loss to the Property (this includes inside the Property, to the dwelling and also gardens, trees, shrubs, flowers) except for normal wear and tear and unavoidable casualties (as deemed by Host in its sole discretion).
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As a Guest you understand that the Property will be inspected prior to your arrival and upon departure. You acknowledge any loss and/or damage to the Property will result in a charge or charges for repair and/or replacement value.
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Please notify the Host as soon as possible if you have broken anything so that we might be able to arrange a replacement for the remainder of your stay or in good time for the next Guest.
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Likewise, should you discover a default or breakage or maintenance/safety issue when you arrive, please advise the Host immediately or you may be held liable after you depart and you may be charged accordingly.
OCCUPANTS / GUEST NUMBERS
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All booking must be registered to an adult 25 years of age or older. This Guest, in whose name the booking is made, must be present at the Property for the full duration of the booking. The Host may request ID to confirm the Guest.
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The name(s) of all other Guests attending the property must be provided to Management via email or the online form prior to check in.
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Only the number of Guests nominated and agree to in the booking may attend/stay at the Property overnight.
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The number of Guests attending the Property must not exceed the number of beds provided for or the number of Guests agreed to by the Host, at the time of the booking.
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If any extra Guests are found to be occupying the Property, additional charges will apply and the booking may be terminated immediately and without refund.
GUEST CLEANING RESPONSIBILITIES
Please ensure the following on your departure:
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Leave the property tidy with dishes done, dishwasher unpacked, perishable food removed from the fridge/cupboards.
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Linen should be left on beds and towels on the bathroom floors.
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All furniture must be left in the same position as it was upon check in.
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Clean BBQ and oven if used during the stay (cleaning equipment provided).
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Turn off all non-essential running appliances (ie TV, air conditioning, heating, heated towel rails, oven, etc).
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Inside rubbish bins should be emptied and all bags placed in the (red) Council bin.
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Recycling should be placed in the (yellow) Council bin.
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Glass recycling should be placed in the (small blue) Council bin (glass only - bottle tops go in the general rubbish).
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For excessive amounts of rubbish and/or recycling, please dispose of at the nearest transfer station/rubbish tip/recycle centre. Failure to do so may result in additional charges.
LINEN AND TOWELS
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Linen including pillows, blankets, bath towels, hand towels, bath mats and flannels are provided by Management, unless otherwise stated.
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On departure, all used towels must be left on the bathroom floors and all linen left on the bed.
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An additional linen laundering fee may apply to linen that is heavily soiled, including make-up or self-tanning stains.
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You will receive at least one towel per person depending on your stay. For stays longer than 4 nights, two towels per person will be provided.
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If you are booked to stay for more than 7 days, we can arrange for a re-stock of your linen - this includes bed sheets, bath towels and tea towels - at no extra charge. You will however be required to strip and remake the beds, unless you have arranged for an additional cleaning service (see below).
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We recommend that you bring your own Beach towels as these are not supplied.
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Bath towels are not permitted to be used outside of the properties (ie not to be used for the beach or the pool).
ADDITIONAL CLEANING SERVICE FOR LONG STAYS
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For an extra fee and by arrangement, we can organise for an interim clean during your stay. This might include a light house clean (vacuum and bathroom clean) and may also include changing out your bedding for fresh sheets. Please contact us to discuss further.
LOST / FORGOTTEN ITEMS & RETURNS
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The Host shall not be liable or responsible for personal items left behind or lost.
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Items left at the Property will be disposed of if arrangements to collect/return them aren't made with Management, within seven (7) days of check out.
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For items 5kg or less only - if the Guest requires return of item via mail, the item(s) will be couriered. Payment for courier must be received by Management prior to postage.
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For items heavier than 5kg - Guests must make arrangements to collect from Management within seven (7) days after check out. Management will not arrange postage for items heavier than 5kg.
SECURITY AND KEYS
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The Guest(s) shall be responsible for the Property during the stay, this includes ensuring the Property is secure at all times during the stay and when you are away from the Property.
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If the Property has a key safe or key code, you will be given this prior to your check-in.
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Guests are responsible for the safekeeping of all keys and garage door openers (if applicable).
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5. HOST RESPONSIBILITIES
HOST POLICIES
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The Host or Host Agent may enter the property at any time, with no prior notice, in the event of an emergency, in order to perform necessary repairs and/or maintenance; and with 24 hours’ notice, for normal maintenance.
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Management reserve the right to change all or part of these Terms and Conditions at any time.
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Management reserve the right to refuse or cancel any booking that Coastal Escapes NZ Ltd believes may be inappropriate.
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Management warrant to present the Property in good, clean condition and every attempt is made to offer the Property as described in the online listing at the time of booking.
GUEST SERVICES
In each of the properties you will find a few essential items for your convenience.
The grocery items* will only last for a few days after which time you may need to replenish yourself. These include:
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Milk in the fridge*
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Tea, coffee and sugar*
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Toilet paper*
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Shampoo, conditioner and body wash*
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Bed linen (but feel free to bring your own)
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Bath towels (one per person for short stay, two per person for more than 4 night stays) - not to be used at the beach or pool
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Bathroom linen - bath mat, hand towel, flannels
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Hair dryers and straighteners (found in majority of Properties)